Privacy Policy

1. Purpose

This policy applies to all processing of personal data carried out by Rec0ver & Comply Ltd (hereinafter “Recover”). It informs the user how Recover processes their personal data (the types of data collected and the purposes of processing) and the rights available to them over that data.

2. Contact, how to reach us

For any question regarding this policy, the user may contact Recover:

  • Registered office: Silicon Avenue, 4th Floor, The Catalyst Building, Ebène, Mauritius
  • Telephone: +230 58 28 56 37
  • Email: contact@recover.mu

The data controller’s details are set out below:

  • Registered name: Rec0ver & Comply Ltd
  • Trading name: Recover
  • Legal form: private company limited by shares (domestic company under Mauritian law)
  • Business Registration No.: C25219259
  • Data controller: Rec0ver & Comply Ltd
  • Address: Silicon Avenue, 4th Floor, The Catalyst Building, Ebène, Mauritius
  • Email: contact@recover.mu

3. Applicable framework, how we collect data

The processing of personal data by Recover is governed by the Data Protection Act 2017 of the Republic of Mauritius, under the supervision of the Data Protection Office and the Data Protection Commissioner.

Where Recover processes the personal data of individuals located in the European Union, Regulation (EU) 2016/679 (GDPR) also applies and supplements the obligations above.

Recover collects personal data when the user:

  1. completes a form on https://www.recover.mu/ (“the Site”);
  2. subscribes to the newsletter;
  3. responds to a survey or completes an online form;
  4. books an appointment via the Site;
  5. sends an email or communicates by telephone, such exchanges then being recorded in the corresponding forms.

4. Data collected

Recover collects information when the user visits the Site, chiefly when they complete its forms.

The following data is collected: full name, email address and telephone number.

As a general rule, data is mandatory only where the Site expressly indicates it as required to provide a service. Otherwise, the user may choose not to provide it, forgoing registration or subscription to the service concerned.

The user declares that the data provided is accurate and undertakes to keep it up to date. Any change may be communicated to the data controller at the address given in section 2.

The data required by Recover is necessary, adequate and not excessive in relation to the purposes described in section 5, purposes which could not be achieved without this data. Any inaccurate declaration is the responsibility of the user.

5. Purposes, what the collected data is used for

The user’s personal data is used for the following purposes:

  • To create and maintain the business relationship and to provide Recover’s services (management, administration, delivery and improvement of the services), where a service contract is concluded via the Site.
  • To send Recover’s newsletters and commercial communications, occasionally or periodically. The email address provided may thus be used to send information about the services requested and news about Recover. This processing is based on Recover’s legitimate interest in promoting its services.
  • To conduct a survey or organise an event.
  • To personalise the user’s experience so as to better meet their needs.
  • To improve the Site and the range of services, on the basis of Recover’s legitimate interest.
  • To process transactions and comply with the applicable legal obligations (notably tax obligations).

The data will not be used for purposes other than those above. It may, however, be used for statistical purposes, incident management or market research. Where data is processed for a new purpose, Recover will carry out a compatibility assessment in accordance with the applicable regulations and will proceed only if the new purpose is compatible with the original purpose or rests on a separate legal basis; the user will be informed.

The user may at any time object to the sending of commercial communications (unsubscribe) by writing to the address in section 2 or by following the unsubscribe instructions at the foot of each email. Recover will stop such mailings as soon as possible.

6. How we use your information

We use the information collected to:

  • administer and manage the relationship;
  • gather customer feedback;
  • provide support.

For any other purpose, we will seek your consent and will use your information only for the purpose for which it was given, unless otherwise required by law.

We retain your information for 24 months after user accounts are no longer active, or for as long as necessary to fulfil the purposes described in this policy.

7. Legal basis and consent

By providing their data to Recover, the user consents to its processing under the conditions described here. This consent is freely given, express and informed, and covers the incorporation of the data into a Recover database.

Recover bases the processing on: (i) the performance of the service contract concluded with the user, the terms of which are presented to them before subscription and which they accept by ticking the box provided for that purpose; and (ii) the free and informed consent of the user, given after reading this policy, by ticking the corresponding box on the form. Processing not covered by these bases will be carried out only to protect a legitimate interest, and only where it does not infringe the fundamental rights and freedoms of the user.

8. Retention period

Data is destroyed or archived when it is no longer necessary for the purposes in section 5. It is retained for as long as the business relationship is in force (unless deletion has been requested beforehand) and for the period during which obligations or liabilities may arise from that relationship. Recover retains the information needed to identify the origin of the data for the duration of the relationship, until consent is withdrawn, or for the period required by applicable law.

9. Confidentiality and disclosure to third parties

Recover keeps the data collected confidential and does not use it for purposes other than those in section 5. Recover requires confidentiality and data protection undertakings from its employees and from the providers who have access to the databases.

The user’s data will not be sold, exchanged or disclosed to third parties outside Recover without their consent, save for a legal obligation or the need to provide the service. An exception applies to the employees and providers who enable the operation of the Site and the delivery of the services, who are contractually bound to confidentiality and to compliance with the applicable regulations. These contracts specify the subject matter, scope, duration, nature and purpose of the processing, the types of data and the respective responsibilities of the parties.

Recover may share information internally, between its departments (administration, marketing, IT).

Finally, Recover reserves the right to disclose information:

(i) at the request of a judicial or administrative authority; (ii) to exercise its rights under its terms and conditions and this policy; (iii) to comply with the law; (iv) to protect the rights of third parties; (v) to protect the rights, property or safety of Recover, its officers, employees, users or the public; (vi) on serious grounds of public security, national defence or public health.

10. Security

Recover implements the technical and organisational measures necessary to ensure the security, integrity and confidentiality of the data, in accordance with the Data Protection Act 2017 and the GDPR, in order to prevent any alteration, loss or unauthorised access.

Recover cannot guarantee absolute confidentiality, since technical security measures are never wholly impenetrable. Should a security incident presenting a significant risk to the user be detected, Recover will notify it without delay to the competent supervisory authority, together with the corrective measures implemented.

The user is also advised to protect their own information: change passwords regularly, use a combination of letters and numbers, and browse using a secure browser.

11. User rights

In accordance with the Data Protection Act 2017 and, where applicable, the GDPR, the user may at any time exercise their rights of access, rectification, erasure, objection, restriction of processing and portability over their personal data.

These rights are exercised by email to contact@recover.mu, or by written communication addressed to the data controller at the address in section 2. Recover may request the information needed to verify the identity of the person making the request.

Erasure will not be carried out where it would harm the rights of third parties or where a legal obligation requires the data to be retained.

12. Data protection officer

For any question regarding data protection, the user may contact the data controller using the details in section 2.

13. Training

Recover staff whose duties relate to the processing of personal data are trained in order to ensure the best protection of personal data and of the rights of data subjects.

14. Third-party links

The Site may contain links to third-party sites whose privacy policies are beyond Recover’s control. Their presence implies no recommendation or association. Recover is not responsible for the content, use or activities of these sites, nor for any resulting damage. Recover endeavours to avoid any link to sites with unlawful content.

15. Cookies

When the user accesses the Site, information may be stored on their device in the form of cookies. The Site uses cookies to track advertising, collect traffic data and improve the user experience.

Browsing the Site does not require the acceptance of cookies, except for certain services. The user may delete them or block their installation via their browser settings, in accordance with Recover’s cookie policy.

Cookies do not personally identify the user (even though they may contain their IP address) but make it possible to recognise their browser and to store certain technical data. Recover may use third parties to analyse use of the Site, such third parties being unable to use the data for any purpose other than improving Recover’s services.

16. Acceptance

Use of the Site implies full knowledge and acceptance of this privacy policy and of Recover’s terms and conditions, where applicable.

17. Amendments

This is the version of Recover’s privacy policy in force, updated on 1 September 2026.

Recover may amend it at any time, without notice. Amendments take effect upon their publication on the Site or their communication to users. The user is invited to consult it periodically.